FAQ
Welcome to Tru-North Supplement Central Ltd. If you have questions, we’ve got answers. Browse our most frequently asked questions below. If you still need help, feel free to contact us.
Orders & Shipping
1. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Standard shipping within Canada usually takes 3–7 business days. For international orders, delivery may take 7–14 business days depending on your location.
2. Do you ship internationally?
No we do not ship internationally, though it may be a possibility in the near future.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your order on the courier’s website.
4. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to make changes or cancel it. Please contact us immediately at trunorthsupplementcentral@gmail.com
Products & Ingredients
5. Are your supplements natural and safe?
Yes, all of our herbal supplements are made with high-quality, natural ingredients. We prioritize safety, purity, and efficacy in every product we offer.
6. Are your products vegan and/or gluten-free?
Many of our products are vegan and gluten-free. Please refer to the individual product pages for detailed ingredient information and dietary labels.
7.What is your return policy?
We accept returns on unopened products within 14 days of purchase. To initiate a return, please contact our support team with your order number and reason for return.
Returns & Refunds
8.When will I receive my refund?
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.
9.Do I need an account to place an order?
No account is necessary. However, creating an account allows you to track orders, save your address, and view your order history.
Account & Payments
10.What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Visa Debit, Google Pay, and Shopify Payments.
Still Have Questions?
We’re here to help!
📧 Email: trunorthsupplementcentral@gmail.com
📍 Address: Tru-North Supplement Central Ltd. 67 Stewart Drive, Guelph, ON, N0B 1Z0, Canada
⏰ Business Hours: Monday–Friday, 9am–5pm (EST)